Frequently Asked Questions
Everything you need to know about your FLEXA experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the item back at our warehouse.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I exchange an item for a different color?
Yes, we offer free exchanges for different sizes or colors of the same style, provided the item is in stock and meets our return criteria.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At FLEXA, we are committed to ethical manufacturing. 80% of our current collection is made from recycled or organic materials, and we aim for 100% by 2025.